> ## Documentation Index
> Fetch the complete documentation index at: https://app.miyon.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Help Center

> Welcome to the Help Center. Detailed information on all features and concepts of the platform.

Welcome to the Help Center. This documentation provides detailed information about all features and concepts of the platform.

### AI Assistants

> **[Create and set up AI assistants](/docs/en/agent-setup)**
>
> Choose Voice or Chat, set up the assistant, and test it

> **[Telephony for voice assistants](/docs/en/ai-numbers)**
>
> Understand AI phone numbers and SIP endpoints for calls

> **[Conversation and Audio](/docs/en/conversation-audio)**
>
> Conversation types (standard vs. realtime) and speech recognition optimization

> **[Call Settings](/docs/en/call-settings)**
>
> Configuring timeouts and automatic call termination

### AI Content & Context

> **[Prompting Guide](/docs/en/ai-prompts)**
>
> Writing AI instructions: structure, tips, examples, and variables

> **[Knowledge Base](/docs/en/knowledge-base)**
>
> Maintain text, websites, files, and FAQ collections centrally and connect them to assistants

### Advanced Features

> **[Tools](/docs/en/tools)**
>
> Configure assistant capabilities and use them in the appropriate channel

> **[DTMF Input](/docs/en/dtmf-input)**
>
> Detect and process keypad input on the phone (PIN, menu selection, codes)

> **[API Requests](/docs/en/external-api-integration)**
>
> Integrating external systems and data sources

> **[OAuth Providers (JWT)](/docs/en/oauth-providers)**
>
> JWT OAuth authentication for external APIs

> **[Workshop Appointments (TKP)](/docs/en/workshop-appointments)**
>
> Automated workshop appointment booking

> **[Post-Processing](/docs/en/post-processing)**
>
> Email, SMS & API after the call

> **[Transcript Retention](/docs/en/transcript-retention)**
>
> Control how long transcription data and share links remain available

> **[Live Monitoring](/docs/en/live-monitoring)**
>
> Follow calls live, take them over, and answer them in the browser

## Agent Templates

Pre-built voice agent templates for common use cases.

> **[Callback Agent](/docs/en/agents/callback)**
>
> Collect caller details and schedule return calls

> **[Custom Agent](/docs/en/agents/custom)**
>
> Build a fully custom voice agent with your own instructions

> **[FAQ Agent](/docs/en/agents/faq)**
>
> Answer callers using your FAQ content

> **[Forwarding Agent](/docs/en/agents/forwarding)**
>
> Intelligent call forwarding to the right person

> **[Info Retrieval Agent](/docs/en/agents/info-retrieval)**
>
> Collect structured information from callers

> **[Mailbox Agent](/docs/en/agents/mailbox)**
>
> Professional voicemail with structured data collection

> **[Smart Desk Agent](/docs/en/agents/smart-desk)**
>
> Intelligent front desk with knowledge base and forwarding

> **[Workshop Agent](/docs/en/agents/workshop)**
>
> Automated workshop appointment booking


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.